BOOKING TERMS AND CONDITIONS
These conditions will be those that will govern at all times the relationship between the client and Catalina Rayó Vila (hereinafter Happy-villas) derived from the reservation made by the client in an accommodation managed by Happy-villas. Likewise, these particular conditions will be in conjunction with the specific information detailed on our website for each accommodation. Therefore, the client who books any of our accommodations will agree and accept these particular conditions at all times.
Happy-villas will at all times act as an agent on behalf of the property owners.
accommodations, or their representatives.
The particular conditions described are the following:
I.- Duration of reservations.
The duration of the reservations will be that determined in the reservation confirmation, and the
client and all its occupants, therefore, enter the accommodation and leave it on days
established in said confirmation, as well as respecting the entry and exit times for the
reserved accommodation.
II.- Payment of reserves.
At the time of making a reservation, and within a period of no more than forty-eight hours
(48h), the client must pay the equivalent of fifteen percent as a deposit
(15%) of the total amount of the reservation. In the event that the deposit is not paid within the deadline
established, Happy-villas reserves the right not to attend to said reservation, and consequently to
have it as not carried out. However, once the deposit amount has been paid, and with the owner's prior approval, the reservation confirmation will be sent to the client.
The rest of the reservation amount must be paid by the client at least 30 days in advance of the date of arrival at the reserved accommodation. If the payment is not made within this period, Happy-villas may cancel the reservation, which will result in the loss of the deposit as a penalty.
In the event that the reservation is made less than 30 days before the date of arrival at the accommodation, the client must pay in full the total amount (100%) of the reservation at the time of making it, subject to identical terms and conditions as the deposit payment.
VII.- Possession of staff keys.
The staff in charge of cleaning, pool and/or garden maintenance, as well as
maintenance in general, they reserve the right to have access key to the accommodation and
access its interior, even without the presence of the client or other occupants.
VIII.- Check-in and check-out time at the accommodation.
In order to organize arrival at the accommodation, it is essential that the client informs Happy-villas, at least 7 days in advance of the arrival date, of the expected arrival time at the airport or sea port.
As a general rule, check-in time at the accommodation will be at 4:00 p.m. No
However, some accommodations may have a different check-in time, so the client
You must follow the specific information about the reserved accommodation provided by Happy-villas.
In relation to the departure time of the accommodation, the client and other occupants must leave the
accommodation before 10:00 am.
IX.- Damage, breaks, flaws or excessive dirt.
The customer will be responsible for any damage, breakage, damage or excessive dirt that occurs.
occurs in the property during your stay, as long as it is due to causes attributable to you or the other occupants.
The accommodations, as well as their facilities and equipment, are delivered in perfect condition and use. Therefore, if the client detects any defect, damage, anomaly, or breakage, both in the accommodation and in its facilities or equipment, he must notify us as soon as possible, and at most within the first 2 hours of arrival, for the purposes that we can value it. Otherwise, the defects and damages that occur after those first 2 hours will be automatically attributable to the client and deducted from the deposit, and if this is not sufficient, the part that exceeds said amount will be claimed.
Therefore, once one of the situations described in the previous paragraph occurs, the owner, or his
name Happy-villas, will demand compensation from the client to cover the expenses caused by possible damages, breakages, defects or excessive dirt.
X.- Bail.
The owner, or in his name Happy-villas, reserves the right to request a deposit to cover possible damages, breakages, damages or excessive dirt in the accommodation that may occur during the stay of the client and other occupants. If requested and made effective, it will be returned between 24 and 48 hours following the departure of the client and other occupants of the accommodation, and after the reserved accommodation has been inspected and the absence of any damage has been verified. breakage, damage or excessive dirt.
XI.- Pets.
The possession of pets in the accommodation is completely and strictly prohibited.
Its possession may be grounds for expulsion of the client and other occupants of the accommodation. TO
exception of some properties that accept pets. This will have an extra cost of €70
XII.- Operation of air conditioning and heating.
The client should take into account that it is possible that in some accommodations the air conditioning and heating may be programmed to operate only within a certain time slot.
In addition, heating could have an additional cost.
This circumstance will not at all be a reason for a claim by the client to Happy-villas de
compensation or any compensation, therefore, the client and the other occupants of the
accommodation respect the established programming.
XIII.- Garbage.
The client will have the obligation to deposit the garbage every day in the containers suitable for it.
Normally located on highways or main streets. It must be taken into account that many of the accommodations are in rural areas and the stored garbage can attract cats, insects, etc., so it is very important to deposit the garbage daily in the containers designated for this purpose mentioned above, in order to avoid the proliferation of pests, bad odors and dirt. Furthermore, upon departure there must not be any garbage bags left in the accommodation. In case of non-compliance with the above, Happy-villas may demand payment of a €50 penalty from the client.
The client and its occupants must make a rational and proportionate consumption of water and
electricity during your stay in the accommodation.
In the event of improper consumption of the above Happy-villas may demand payment of a penalty of up to €100 from the client.
XV.- Electric vehicles
Happy-villas accommodations are not prepared for charging electric vehicles, so if the guest has rented a vehicle of this type and wishes to charge it at the accommodation, they must
notify us sufficiently in advance and, obviously, obtain the permission of the owner of the
accommodation. If loading the vehicle is allowed, the rate will be €8 for each day of stay in the accommodation, or for each day of vehicle rental, if this period is shorter than the stay and confirmation is provided by the guest. or proof of the vehicle rental reservation.
Otherwise, if it is detected that a guest is or has been charging an electric vehicle in an accommodation without having previously obtained permission to do so, they will be penalized €10 for each day of stay in the accommodation.
It should be noted that the guest will assume responsibility at all times, carrying out under their own
responsibility and risk for the loading of the vehicle, exempting Happy-villas and the owner from all
responsibility in this regard.
XVI.- Irregularities and deficiencies.
Irregularities and/or deficiencies that the client may find in the reserved accommodation
must be communicated as soon as possible and always during the stay to Happy-villas, who
will try to resolve in the best possible way and within a reasonable period of time any anomaly or deficiency that is proven to be true.
Any claim made by the client after leaving the accommodation cannot be attended to because it lacks the most basic criteria that could process the claim.
XVII.- Thefts and robberies.
Neither the owner nor Happy-villas are responsible for any theft or theft that may occur in the property.
accommodation during the stay of the client and other occupants.
18.- Internet
The Internet connection via Wi-Fi is provided by an external provider. Before any
problem or incident with the connection, the client may notify Happy-villas, who will report it as soon as possible to the supplier company.
In any case, power outages or connection failures during the stay will not, in any case, be
in any way, a reason for a claim by the client to Happy-villas or the owner.
XIX.- Cases of force majeure and other circumstances.
Happy-villas will not in any case be responsible for any circumstance that occurred in the property and suffered during the stay of the client and other occupants that is not under its control or that is a consequence of force majeure, so it will not respond to claims made by the client of compensation or refunds that are caused by circumstances of force majeure, such as wars, civil disorders, floods, fires, etc., as well as any other circumstances that are not attributable to Happy-villas, as well as they could be, among others, the existence of works in the vicinity of the accommodation or in nearby buildings, noise from bars and restaurants, etc.
The cases and circumstances described above are not “numerus clausus”.
(closed relationship), but will also accommodate any other related cases and circumstances.
XX.- Commissions for bank transfers and credit/debit cards
The commissions generated as a result of making bank transfers, in which Happy-villas is both the beneficiary and the payer, as well as those generated by
Operations with credit/debit cards will always be the responsibility of the client.
In this sense, Happy-villas will claim the amount related to said commissions from the client, and also reserves the right to deduct it from the amounts that the client receives as a result of refunds due to cancellation or other concepts.
In short, Happy-villas is exempt from paying any type of commission and/or bank charges generated in operations through bank transfers, as well as through credit/debit cards.
XXI.- Applicable law and jurisdiction.
These particular conditions, as well as the contractual relationship between the client and Happy-villas, are
They will govern and be interpreted in accordance with Spanish legislation.
Likewise, they will be exclusively competent to hear any controversy or
claim relating to these particular conditions, as well as the contractual relationship between the
client and Happy-villas, the Balearic Courts that are objectively competent.